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Post by nimrod55 on Jun 1, 2023 19:49:58 GMT -5
I ordered a pair of piston rings from Lilredbarn for an XL12 I'm rebuilding. Leon doesn't list any # 58877. They didn't look right so I emailed LRB. They contacted me by phone. We figured out they sent me rings for their aftermarket piston even though the description listed the original 58877 part number. They said they would send me the right rings and a pre-paid mailer to send the wrong ones back. Never heard from them again in spite of sending them several emails.
Anyone else experienced problems with their lack of customer service? I won't be doing business with them again.
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Post by xl130 on Jun 1, 2023 19:53:53 GMT -5
From my experience. Their customer service is bottom of the barrel. The parts are ok.
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Post by onlyhomelites on Jun 1, 2023 22:03:44 GMT -5
I've found Ebay sellers in general don't answer questions anymore...back when the user ratings mattered, there was an incentive to provide good communication.
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Post by bdm53ent on Jun 2, 2023 10:53:45 GMT -5
I posted awhile back I would never purchase from them again. Even if they had the only part available to complete a saw, I would throw the saw away.
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okie
Saw Builder
Posts: 199
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Post by okie on Jun 6, 2023 19:38:04 GMT -5
I posted awhile back I would never purchase from them again. Even if they had the only part available to complete a saw, I would throw the saw away. You say: Even if they had the only part available to complete a saw, I would throw the saw away.
I have Randy Duncan on that list also. I would not accept a part from them for anything even if it was free and I do believe in Santa and the Tooth Fairy.
They left a bad taste in my mouth few years ago and when I see his name the taste re-appears.
They seem to think that they are the only one's in the world that has parts. |
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Post by footstep on Jun 16, 2023 10:10:19 GMT -5
Did you buy from there website or from ebay? I purchased a piston & rings for a 360, and the rings were oversized & the pin was so loose it would fall through the connecting rod, I contacted them & they sent replacement rings that wouldn't fit the groove, like the rest have posted, there product is junk, lucky for me I purchased through ebay & was able to send everything back & got a full refund, that was my first & last time I would ever purchase a lrb product, they claim made in USA but I doubt that's true.
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