Post by jerseyhighlander on Oct 10, 2018 10:19:25 GMT -5
Just a warning to all, McMaster-Carr apparently has some new policies or some white collar jackass looking to make his/her position valid.
I've been using MMC for years, more than two decades actually. For many years I was purchasing with a fabrication shop where I was foreman & then Project Manager. We had boxes appearing daily and spent many thousands of dollars a year there. When I left that place, it was just a natural thing to need something and look in the direction of McMaster-Carr. They are often a more expensive option than others but WERE, so easy to work with.
From day one when I registered an account it was just automatically an "open account", where they sent my supplies and a bill came a few days or a week later and I paid it by sending them a check. I was first shocked they never required anything, never wanted a credit card but that was the way they did business, it was easy, no grief, keep going...
One thing I always liked was that I could order something I needed at 4 or 5 o'clock in the afternoon and the next morning it was at my door. Always! If I had to have something & fast, McMaster was the way to go.
So last week I place an order for a couple packs of those Woodruff keys I needed to get a saw with a sheared key back up and running. Placed the order on Thursday afternoon, expected to get it Friday, I'll be able to work this weekend. Later that night I check my email and I've got this;
"We require a credit card for your orders with McMaster-Carr. We cancelled your order because a credit card was not provided."
They actually cancelled my order!!!!! I even looked it over before I placed it and it still said "open account", if it had asked for a credit card number, I would have given one, happily. Apparently they thought I'd arbitrarily turned to a life of crime and might not do as I have for years over years and pay my bill when it came. When I questioned what they did, all I got was sorry, that's the way it is, you have to pay by credit card.
My answer is, I'll take my business elsewhere, along with the 15 or 20 referrals a year I USED TO send them.